bi888's Privacy Policy — Your Information Is Our Responsibility
A complete overview of how your personal information is collected, stored, and kept secure.
Introduction & Scope
bi888 operates a trusted online casino and betting platform for users in Bangladesh. This Privacy Policy applies to all services, websites, and mobile platforms operated by bi888.
When you register on bi888, use the platform, or contact us, you are considered to have agreed to the terms of this policy. We treat the protection of your personal information as a top priority and keep your data secure using SSL encryption technology.
Before reading this policy, please note — bi888 provides services only to individuals aged 21 or older. Information from minors is not collected, and no minor is eligible for membership.
What Information We Collect
bi888 collects various types of information to operate its services smoothly, verify identities, and ensure secure transactions. A detailed breakdown of the information collected is provided below:
Personally Identifiable Information
The following information may be collected during account registration and throughout the verification process:
- Full name (as it appears on your national ID)
- Date of birth (for age verification)
- Email address
- Mobile number
- Username and password (stored in encrypted form)
Financial & Transaction Information
We record the following information to process deposits and withdrawals:
- Mobile banking numbers (bKash, Nagad, Rocket, Upay)
- Transaction amount, date, and time
- Transaction reference number
- Account balance and betting history
Technical & Usage Information
The following information is collected automatically to ensure platform security and improve services:
- IP address and device information
- Browser type and operating system
- Session duration and page view data
- Cookies and session tokens (discussed below)
- Referrer URL and click tracking data
How Your Information Is Used
bi888 uses collected information only for the legitimate purposes listed below. Your information is never sold or shared with third parties for commercial advertising without your permission.
Account Management
Your information is used for registration verification, login security, password recovery, and overall account management.
Transaction Processing
Financial information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay smoothly, and to prevent fraud.
Customer Support
Relevant information is used to resolve your issues quickly through 24/7 live chat and email support.
Service Improvement
Platform usage is analyzed to continuously improve the gaming experience, interface, and technical performance.
Responsible Gaming
Usage data is analyzed to identify risky gambling behavior and take the necessary steps to protect players.
Communication & Notifications
Your email and mobile number are used to send important account notifications, security alerts, and service-related information.
Policy on Sharing Information with Third Parties
bi888 never sells your personal information. However, necessary information may be shared with specific third parties in the limited circumstances described below:
Payment Processors
The required financial information is sent to the relevant payment gateway to complete transactions via bKash, Nagad, Rocket, and Upay. This information is used solely for transaction verification and is not used for any other purpose.
Technology Service Providers
Game software providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others operate under their own privacy policies. They receive only the minimum information necessary to operate their games.
Legal Obligations
bi888 may be required to provide information to relevant authorities in response to a court order, government directive, or legal investigation. In such cases, we will make every effort to notify you, unless legally prohibited from doing so.
Fraud & Security Investigations
Relevant information may be shared with security agencies when investigating fraud, illegal activity, or security breaches. This is done in the interest of protecting all users.
Cookies & Tracking Technologies
bi888 uses cookies and similar tracking technologies on its website. Cookies are small data files stored on your device that help improve the performance of the platform.
Essential Cookies
These cookies are essential for maintaining login sessions, security verification, and the basic functionality of the platform. Without them, the platform will not work properly.
Performance Cookies
These cookies are used to analyze which pages users visit, how long they stay, and where issues occur.
Functionality Cookies
These cookies are used to remember your language preferences, layout settings, and other user-specific preferences.
Cookie Controls
Cookies can be disabled from your browser settings, but doing so may cause some features of the platform to stop working properly.
Data Security Measures
bi888 uses industry-standard security technology to keep your information safe. Our security framework consists of the following layers:
SSL Encryption
All data transfers between the platform and your device are secured through SSL/TLS encryption. This prevents any third party from reading or altering your information.
Password Protection
Your password is never stored in plain text. It is transformed and stored using modern hashing algorithms, making it impossible to recover the original password.
Access Control
Within bi888, access to your information is limited only to employees who need it to perform their duties. All staff take a strict confidentiality pledge and receive regular security training.
Security Monitoring
An automated 24/7 monitoring system is in place to detect any unusual activity on the system. If a security breach is detected, immediate action is taken and users are notified as needed.
Data Retention Period
bi888 does not retain your information longer than necessary. However, information may be kept for a specified period for the following reasons:
- All personal and transaction information is retained while your account remains active.
- Even after an account is closed or deleted, records of certain financial transactions may be kept for a period required by law due to legal obligations.
- Information needed for fraud prevention and dispute resolution is retained for a reasonable period of time.
- Information collected for marketing communications is used until you withdraw your consent.
- Log files and technical data are retained for a limited time and then deleted automatically.
Your Rights
As a user of bi888, you have the following rights over your own information. Contact the support team to exercise these rights:
Right to Access
You can request to know what information bi888 holds about you. After verification, the information will be provided within a specified timeframe.
Right to Correction
If any of your information is inaccurate or incomplete, you can request a correction. Information will be updated after the appropriate proof is provided.
Right to Deletion
In certain circumstances, you can request that your information be deleted. However, this request may not be fulfilled if there are legal obligations or an ongoing dispute.
Right to Object to Processing
You can object to the processing of your information for marketing communications or specific purposes. Once your objection is received, use of your information for that purpose will stop.
Protection of Minors' Information
bi888 strictly enforces a 21+ age policy. Only individuals aged 21 or older may use this platform.
We do not intentionally collect any personal information from minors. Age is verified during the registration process. If we become aware that a minor's information has been accidentally collected, that information will be deleted immediately and the associated account will be closed.
If you believe a minor has created an account on bi888, please notify our support team immediately.
Changes to the Privacy Policy
bi888 reserves the right to change, revise, or update this privacy policy from time to time. When changes are made, you will be notified in the following ways:
- The updated date will be noted on the privacy policy page of the website.
- For significant changes, a notification will be sent to your registered email.
- You may be asked to confirm your agreement to the new policy upon your next login.
- Continued use of the platform after changes are made will be considered acceptance of the new policy.
We recommend that you visit this page regularly and stay informed about any changes.
Contact for Privacy Matters
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your rights, please contact our support team:
Live Chat: Direct chat support is available 24 hours a day, 7 days a week — in both Bengali and English.
Email: [email protected] — For privacy-related matters, include "Privacy Request" in the subject line.
Privacy Requests: Your request will be processed as quickly as possible after identity verification.
bi888 respects your privacy and is always committed to protecting your information. Ensuring fair play and a safe environment is our goal.